Knowing your message
What are you really trying to say?
As humans we are liable to saying all sorts of things we don't really mean. We start to talk and then before we know it we are going off in all sorts of directions verbally. This can be fun and exciting, but when we have a difficult message to communicate it can lead to frustration, confusion or annoyance.
Exercise: Try this simple exercise when you have something important to say to someone. Take your notepad or some paper and answer these questions:
- What is the outcome I am looking for?
- What impact will the outcome have on the other person?
- Am I, or the other person, likely to become emotional about the issue? If so, in what way and how can I resolve this?